Privacy Policy

1.Information We Collect

Information you provide to us

We may collect information that you provide directly, including:

• Name, company name, and contact details
• Email address, phone number, mailing address, billing address, and account information
• Order details, product preferences, nesting site photos, installation questions, and special requests provided during purchase or support
• Payment, invoice, transaction, and tax-related information
• Messages, requests, feedback, and other information you choose to provide

Information collected automatically

When you use our website or online services, we may collect certain technical information automatically, including:

• IP address, browser type, device type, operating system, and general location information
• Pages viewed, referring URLs, dates and times of visits, and interactions with our website or communications
• Cookies, analytics data, logs, and similar tracking technologies used to operate, secure, measure, and improve our website and services

Voice call information

If you call our VAPI-powered phone line, we may collect your phone number, name, location, and the details of your inquiry in order to follow up and provide service.

2.How We Use Information

We may use information to:

• Provide, operate, improve, and secure our website and services
• Process orders, ship products, and handle fulfilment for handcrafted cedar nest boxes
• Respond to inquiries, provide product guidance, and communicate with customers
• Process payments, invoices, and accounting records
• Send order confirmations, shipping updates, and transactional communications
• Monitor service quality, performance, security, and reliability
• Detect, prevent, and respond to fraud, abuse, unauthorized access, or technical issues
• Comply with applicable law and maintain appropriate business records

3.Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to operate our website, measure traffic, understand how visitors use our site, improve performance, and secure the site.

You can usually adjust your browser settings to refuse or remove cookies. Some website features may not function properly if cookies are disabled.

4.How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• Service providers: with vendors and contractors who support hosting, analytics, email, shipping, payments, accounting, and business operations.
• Payment processors: payment information is handled by Stripe and similar third-party processors according to their own terms and policies.
• Shipping carriers: name and address shared with carriers to fulfill physical product orders.
• Legal compliance: when required by law, subpoena, court order, or to protect rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• With consent: when you authorize us to share information.

5.Payments

Payments are processed by Stripe. We do not store full payment card numbers on our own systems. Stripe handles payment information according to their own terms, privacy policies, and PCI-DSS security practices.

6.Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide services, comply with legal and accounting obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

7.Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8.Your Privacy Choices

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. To make a request, contact us using the information below. We may need to verify your identity before responding.

9.Email Communications

You may opt out of promotional emails by following unsubscribe instructions in those emails or by contacting us. We may still send non-promotional messages such as order confirmations, shipping updates, and account-related communications.

10.Third-Party Links and Services

Our website or services may link to or integrate with third-party websites, payment processors, shipping carriers, or other services. We are not responsible for the privacy practices, security, content, or policies of third parties. Review their policies before using them.

11.Children's Privacy

Our website and services are intended for adults. They are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the effective date. Your continued use of our website or services after an update means you acknowledge the revised policy.

13.Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: